I stumbled on a fantastic find the other day, and almost no one I knew was aware of it. Did you know you can make Amazon returns at Kohls?
This is a completely unsponsored post, but it does have some affiliate links that earn me a commission if you purchase through them.
I love Amazon. I shop there all the time, thank you Amazon Prime. You can actually check out my favorite Amazon finds in my own Amazon storefront.
The downside? Sometimes things don’t work out. I’d buy so much more if I didn’t have to worry about returns.
While most of what I buy has free returns, I still have to find a box, print the label, and drop it at a UPS store.
Horrors. Really, I end up procrastinating, and oops I missed the return deadline again.
I can’t be the only one. Check up on Amazon’s return policies here so you know what you can and can’t return – and when!
I recently purchased a pair of shoes for my husband that were too small. In my determination to stay on top of it, I initiated my return at Amazon.
Can I tell you how excited I was to see the option to make my Amazon returns at Kohls instead of the UPS store?
It sounds silly, because I still have to drive to the store and drop it off, but I’m far more likely to visit a Kohls store than I am the UPS store.
It gets better though. I don’t have to find a box. Kohls will pack and ship my return for me.
Note: Depending on the item, sometimes you need to pack it in a box, and sometimes you don’t. Be sure to follow the instructions for your specific return.
In fact, I don’t even have to print a label, which is a good thing as my printer is currently out of ink. I’m adding that to my Amazon shopping cart right now.
Instead, Amazon sends me an email with a QR code that I take with my item to Kohls. They scan the code, take the item, and give me a coupon to shop at Kohls. Everyone wins!
And yes, it really is that simple.
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How Amazon Returns at Kohls Works
How long do I have to do my return?
The return policy for Amazon is the same, regardless of how you process your return. Make sure you start your return within their prescribed period, which will show next to every order within your account, and that you drop off the return at Kohls by the date shown at the bottom of your confirmation.
How much does it cost?
Here’s the brilliant part. It costs you nothing. No cost to purchase a box, no cost to print a label, no cost to drop the item at Kohls.
There are some exceptions to this where they want you to put it in a return package, but I have had this requirement only once or twice. Follow the intuitive instructions for your return.
For items that don’t include free returns, Amazon still adjusts your return amount to account for the return shipping, but there are no fees or costs associated with making Amazon returns at Kohls.
How do I let Amazon know I want to do my return at Kohls?
When you go through the online return process on Amazon, you always have options for how to return the item. At the very top, you’ll see two options to return at Kohls before the options to drop with USPS, UPS, or arrange pickup.
Simply select the Kohls return option that makes the most sense for you and follow the prompts!
What do I need to bring to Kohls for my return?
Just your smart phone with the email that has the QR code and any items that you plan to return. There is the option to print a return label, as well.
If you have your box and want to print the label like you traditionally do for an Amazon return, choose the second option. You need to prep your package for shipping.
Me? Call me lazy, but I’ll take that first option where I don’t need to print or pack anything.
How quickly do you get your return?
Amazon issued the return within just a few hours of my return at Kohls. I love that I received an email from Amazon confirming they received the processing data from Kohls and had issued my refund.
There are some returns that will take a few days, but I have always received my return with no issue.
How to I use the KOH tracking code on my return?
This is the one downfall of the return process. The KOH tracking code that prints on your Kohl’s return of your Amazon purchase is not trackable on either the Amazon or the Kohl’s site by you.
Major fail, to be honest.
That said, if you do not receive your return in a couple days, there is a way to track it with that return code. However, you have to initiate a chat with Amazon.
I prefer to do this via online chat, but you can also call Amazon customer service to do it. They are able to find the tracking using the KOH tracking number and provide you an update of the return status.
This is far from ideal, but this is the current process you need to follow.
What perks do I get for doing my Amazon returns at Kohls?
While not every Kohls location has it, I get special upfront parking when I’m doing Amazon returns. There are days my Kohls gets busy, and I appreciate the premium parking.
Even better, the confirmation receipt Kohls prints includes a 25% off coupon for Kohls.
Did I spend more at Kohls than the cost of the item I returned? Ohhhh yes. Three guesses what Kohls gets from this arrangement!
Where do I go to do my Amazon returns at Kohls?
Amazon returns happen in the same area as regular Kohls returns. My location has a special line just for Amazon returns, which goes faster.
Your store should have signage to point you in the right direction, too.
I have been in some stores where it is at the front of the store and others in the back, depending on how and where they have their customer service department set up.
How does the 25% off Kohls coupon work?
The coupon on your return confirmation is a one time use coupon for 25% off at Kohls. The coupon has the same restrictions as most coupons at Kohls – no Nike, no gift cards, etc.
Your coupon works for 7 days after your return and shows the expiration date on it. You can use it at any Kohls location, but not online.
Once you make your purchase, the cashier tears the confirmation to keep the coupon portion while you retain the return information.
Can I do my Amazon returns at Kohls?
For two years, this was a pilot program with Chicago and Los Angeles as the test markets. In late summer 2019, they rolled this out to all Kohls locations due to the success of this program.
When I spoke to the associate at my Kohls, she told me 500 package returns was a slow day there. Wow!
Needless to say, that means everyone can return Amazon purchases at Kohls now. It’s no longer limited to just a couple geographies – and clearly a lot of people do it!
What other questions do you have about Amazon returns at Kohls?
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I’ve been on the line with amazon returns and there’s no real way to track your return via the Kohl’s number. They always refer me back to my amazon account. I’d advise you to keep your ticket from Kohl’s. I had an item that was ~$300 for Christmas that I returned because it was broken and I received a notice via email that I’d been charged for not returning it.
I used my Kohl’s tracking number with AZ customer service and got a refund, but it was a waste of time and energy. If you don’t have your original Kohl’s ticket I’m not sure what will happen.
I’m bummed that your return didn’t go smoothly, but yes – definitely always keep that Kohl’s return label until your account has been credited. I’ve never run into an issue with the return not happening (usually within hours of me dropping it at Kohl’s), but I suspect that you’re right – without that return ticket from Kohl’s, you may have a challenge in getting a return finalized if it doesn’t go smoothly. I’m glad you got it solved though!
Hi Michelle. I lost my confirmation ticket from my Amazon returned to Kohl’s do you happen to know if I could somehow get a copy from Kohl’s? Thank you
Oooo that’s a really good question, but I don’t know the answer. Is your return showing up with any progress when you look at the item order on the Amazon site? Fingers crossed!
How do you use the tracking id from the returns confirmation from kohls
The only way to do this currently is to talk to Amazon customer service directly through a phone call or chat. The tracking number on the Kohl’s confirmation does not work in either hte Kohl’s or the Amazon system, which is less than ideal.
Tip: If you happen to return things on separate visits within a few days, you can stack the coupons you get for dropping off Amazon returns.
Oh that’s good to know. I’ve never tried doing that. Good tip!
There is actually a way for you to track the returned package at Khols through the Amazon website. You still can’t use the KOH tracking number, but I recently discovered this step and it’s helpful to see that Khols actually shipped my package back and to monitor it until the return is marked complete.
1. Go to Amazon’s wesbite
2. In the search box type ‘Return Center’
3. Click the yellow returns center button
4. On the right side of the screen under Manage Returns click ‘View Your Returns’
This will bring up the actual return center with all your returns, not every purchase. Once on this site, you can scroll to the item in question and click track package. This is where you can see the time/date stamps of when the package was managed and where it currently is.
This is a fantastic bit of info and update. I know it was not always a thing, but this is a great improvement they’ve offered. Thank you for sharing this. I’ll update my post to include this info, as well.