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This post sharing what to do if you get an Instant Pot C6 error is based on my experience because I had no idea what to do. Let me know your thoughts on it, and click on the affiliate links I share which gives me a small percentage from any purchase.

Instant Pot v3

I love my Instant Pot. I use it all the time, from pulled pork to Spanish rice to chicken curry and more, this pressure cooker is a lifesaver.

You can imagine my horror when I turned it on to make chicken stock only to hear a nasty beep beep beep and see flashing lights. The screen simply showed C6.

Instant Pot C6 Error what to do

I tried pressing buttons. I tried unplugging it and turning it on after letting it sit for a couple minutes. Really I tried everything, but in Instant Pot was clearly broken.

I searched my product manual, but it doesn’t define the C6 Instant Pot error. I had no idea what to do, and I don’t want you in that spot.

What is the Instant Pot C6 error?

This means you have a faulty pressure sensor. Your Instant Pot can’t recover. This is a fatal error, but stop your tears. You may be ok. First, don’t throw away your Instant Pot. Yet. This is a manufacturer’s defect, not something you did.

What do I do now?

Instant Pot has a support center. Submit an Instant Pot support ticket with details about your C6 error message.

You will need:

  • The product model number from the silver label
  • A photo of your receipt (bonus if you buy from Amazon – you can look up your receipts under your account!)
  • A photo of the label from the back of your Instant Pot

Fill out the form completely. I received a response the next day!

Once you get the response, be prepared with two more photos. You can’t share them in your initial submission, but know you will need to take a photo of the serial number – a white sticker on the bottom of your pressure cooker – and the silver sticker on the back of your Instant Pot, peeled off and cut in half.

Instant Pot serial number

Instant Pot silver sticker cut in half

The next day, I received confirmation that a new Instant Pot was on its way to me, including the tracking number. They shipped it FedEx (from Canada), and I received it less than a week later. From start to finish, I had a new Instant Pot in under two weeks!

What will I get?

This depends on what version of the Instant Pot you currently own. The standard is to replace the cooker base, so make sure you hold onto your top, insert, and other accessories. That said, there are exceptions.

I had a V2, but the current Instant Pot is a V3. You can check your model on the silver sticker on the back. Because Instant Pot no longer makes the V2, they sent me a full new Instant Pot, just like I had purchased a new one because the cooker base changed and wouldn’t fit my other components.

What if I don’t have my receipt?

This is where you may be stuck. Instant Pot confirmed when I asked that they generally need a receipt for warranty claims. If you received it as a gift, make sure you get or have a gift receipt. This is a good reminder to never throw away receipts for electronics, or – better yet – make sure you have a good way to save them.

When I purchase on Amazon, I can go back to find my receipt from pretty much any purchase I’ve ever made. For other stores, I use a receipt scanner so I can easily find them if needed.

That said, if you don’t have a receipt, you may be in the market for a new Instant Pot unfortunately.

What if this happens again?

Ideally, it won’t, but the world never works on ideals, does it?

First, make sure you take proper care of your Instant Pot to minimize the likelihood that anything happens to it. If you’re like me and use it near daily, accept that you’re more likely to wear out components than those who use it rarely.

Good news? If it does happen again, just reopen your existing ticket that has all your information saved. Instant Pot is here for you.

What to do Instant Pot C6 Error

If you found this article because you have an Instant Pot C6 error, I’m so sorry. I hope this information helps you, as I couldn’t find any information and was lucky to stumble my way to a successful resolution. Once you get your Instant Pot back up and running, come on back to check out some of my favorite Instant Pot recipes:

Did you have a successful resolution to your Instant Pot C6 error?

Instant pot c6 error - what to do and how to recover your pressure cooker. How to get it fixed under a warranty claim

I am a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com.

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  • Pallavi

    Thank you dear.. I followed your suggested method… I received a call and they said they would replace me with new instant pot… Mine was over an year old.. I was little worried bout weather they will replace it or not..i am relieved now

    • Michelle

      That’s great – I’m so glad they were able to get you a new pot and that this article helped you!

  • Craig Lee Rainey

    I bought a Imstant Pot Max about 2 months ago and it was working fine until I got a “Nopr” error. Like you I emailed them and opened a support ticket. After sending pictures and video they sent me a new base within a week and I’m back up and running again. Very good support. They told me to throw away the original base but save all the accessories.
    Good article. Thanks for sharing.

    • Michelle

      I’m so glad to hear that you were able to get this fixed and a new base! They told me the same thing – it means I now have a perfect savory lid and sweets lid, so I don’t have to stress on that 🙂

  • anand

    Michelle – nice write-up!

    I got the C6H error today. Google led me to your link of course (just like all others)
    Thanks for the ticket instructions.

    Had the unit since Jul 2017 (little over 2 yrs now). Not sure if warranty covers it. Have submitted the ticket with Amazon receipt, serial#, photo of silver label and bottom QC label. Let’s see what happens. Keeping fingers crossed


    • Michelle

      I have my fingers crossed for you! I hope you’re able to get yours covered.

      • Lori

        Thank you so much. Followed this exact process and new instant pot is being shipped. The instant pot which failed is a lux, but they are out of stock, so they are upgrading me to a duo at no cost. I’m very impressed with this company. My instant pot is over 3 years old but they still replaced it at no cost to me.

        • Michelle

          That’s great news! I’m so glad they took care of you like that 🙂

  • Lalitha Agnihotri

    Thank you for your great post!! Here I am in March 2020, finding it and hoping that I get a new IP fast!! Dreading the fact that I might not have an IP for 2 weeks (or more, thanks to COVID-19)!!!

    • Michelle

      You’re welcome – I’m glad that it was helpful for you. I hope you got you new IP fast. It’s definitely hard to be without one!

  • Carolina Gomez

    Hola buenas tardes, tengo un instant pot 7en 1 IP-DUO80 y me esta marcando un codigo que dice C6H, se enciende todo el tableroy pita, como puedo solucionarlo?
    Muchas gracias, espero su pronta respuesta.

    • Michelle

      Hola, Carolina. Desafortunadamente, no hay manera para arreglar el error C6. Hay que hablar con la empresa con los instrucciĂłnes que te dĂ­ y tener esperanza que todavĂ­a eres bajo garantĂ­a y te pueden darte uno nuevo.

      • carolina Gomez

        perdon, la compre por amazon, entonces donde hago valer mi garantia? y cuales serian los comandos que dices? gracias!

  • Bill H Schwocho

    Thank you
    Ours worked faithfully for at least 2 years we used ours about six plus times a month I am one of the few that lost the receipt.
    I will be heading down to the local and buying another. Saving the receipt this time.
    Have a great day

    • Bill H Schwocho

      My only question is how do I tell the difference between a v-2 and a v-3

      • Michelle

        Bummer that you don’t have the receipt, but it will be fun to have a brand new one? Definitely scan in your receipt or take a picture of it when you get your new one and save it somewhere safe just in case! The print on receipts does degrade over time, so this helps to ensure it’s still readable.

        There aren’t a ton of differences between the Lux-60 v2 and v3 (which is what I assume you’re looking at). The v2 has a 3 prong plug v a 2 prong plug for the v3. v2 also has a poultry setting, while the v3 has the cake setting and an egg setting. Functionally, they’re pretty equivalent from everything I know about them, so buy the cheaper of the two?

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